Find RCF support and services

FACTORY-TUNED PRESETS FOR PERFECT SUB-TOP PAIRING

Connect your speaker to the SUB.

Select the preset.

Confirm, and you are ready to go.

As an industry first, RCF offers effortless alignment of subs and tops by quickly recalling presets from the back panel menu or the companion smartphone app. This innovative approach saves time and ensures precise and consistent audio performance across various venues and setups, making advanced audio calibration accessible to a broader user base.

Sub-Top Synergy for Unmatched Low-End Power

ACE operates across a broader frequency range than the typical crossover range, allowing the speaker to extend its operation to the lowest frequency available, and gain all the advantages of FiRPHASE technology. ACE transforms a sub+top system into a factory-tuned 3-way system, ensuring increased bass impact, low distortion, and improving overall sound quality.

Discover our SUBs with ACE Technology

ACE White Paper

The RDTap app offers contactless communication with the subwoofer. Users can access pre-loaded presets to quickly configure RCF systems or optimize compatible speakers, subwoofers, and line arrays.

RDTap enables contactless communication, offering setup management and parameter updates, even when the unit is unpowered. By tapping the RDTap logo at the back panel with a smartphone running RDTap, the app transfers to the unit every aspect of the defined setup, including preset configurations, equalization, mid-low compensation for line arrays, and precise delay and time alignment settings. Or read the status of the speaker. This is especially convenient when upgrading your subwoofers and giving your old main system a new life, with the assistance of presets, EQs, delays, and management via RDNet. Unlike other control technologies that operate over long distances, this solution focuses on near-field interactions, where security, precision, and unpowered operations before rigging are key. Data transmission occurs at close range, ensuring that changes are applied only when intended, without interference from further distances or external devices. This makes it a highly efficient and user-friendly way to manage the subwoofer’s settings and performance before setup takes place.

IOS APP DOWNLOAD

ANDROID APP DOWNLOAD

RDNet is a powerful management network and control platform for small to arena-sized sound systems and large-scale installations.

RDNet 4.0 Manual ENG

If you have forgotten your account password, you can reset it from the log in page. Click on the link below.

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Submit request

Before sending a request via the "Product Assistance" form, check who your local contact is by entering the name of your country in the appropriate search field on the Support page of the RCF website.

Support

Assistance on real-life applications to get the best out of your RCF Speakers, Amplifiers, Mixers, Accessories, RDNet, Transducers, Evac, and Installation Support.

Submit a request

Send a request by clicking on the send request button; you can access the support form. Select the topic you are interested in from the drop-down menu:

• General Support - choose for general information.
• Product Support – choose product assistance.
• Application and Installation Assistance – choose for assistance with installation and product selection.
• Project Design Support – choose for assistance and creation of a custom audio project.
• Product Registration Support – to choose if you cannot register a product in the user area.

A ticket will be opened once the request has been sent, and an expert will contact you as soon as possible.

RCF Support provides a variety of tools and technology, people, and programs designed to proactively help you lower costs and get the best performance from your audio system. We are determined to make our customers successful and address requests that range from answering best practices questions, guidance on configuration, and problem resolution.

The direct involvement in particularly complex projects worldwide is continually raising the know-how and reputation of our team of specialists, which is considered one of the best Engineering Support Groups in our industry. A system design must always consider the environment’s acoustics, the architectural and installation constraints, the maintenance costs, and the user’s requirements. According to cost and performance requirements, the extensive and complete range of RCF products enables the Engineering Support Group to submit multiple design solutions optimized for each project.

RCF is committed to providing complete support helping our customers choose the most suitable solutions for their projects to achieve the best results. This support team is crucial to RCF’s continual success. We continue to invest in our knowledge and skills by expanding our engineering team of product specialists and the latest equipment and software technologies.

Design Proposal

Based on supplied venue details, including environmental acoustic simulation, product list, block diagrams, and speaker coverage mapping.

Design Validation

Based on the client’s design, we guide the proper selection and placement of RCF products.

Design of Alternative Solutions

Based on existing specs, we provide advice and improved system configurations based on RCF products to optimize the installation.

Acoustical Consultancy

We help define the project’s specifications in cooperation with architects and contractors.

On-Site

We provide system start-up and commissioning. RCF produces pre-wired racks on request, complete with connection diagrams and operation manuals.

Customization without boundaries

Our Engineering Support Group works side by side with the R&D Department to create tailor-made equipment based on the client’s real needs – complete with rigging accessories, signal processing, or custom mechanics. We are not only suppliers of standard products but also a team of highly skilled engineers who develop personalized audio solutions. Contact the RCF team to learn more about customization and color options to suit your unique environment. Each project has important benchmarks, and we will help you to get the job done.

The RCF Engineering Support Group is a team of highly skilled engineers to assist you with personalized audio solutions. Learn more about project design support and customization to suit your unique environment. Each project has important benchmarks and we will help you to get the job done.

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